Once the difficult, emotional decision to place an elderly or infirm family member into nursing care has been made, there comes the decision of choosing the best, safest, most reputable, and top-rated facility possible. In order to make an informed decision about nursing home care, many questions need to be asked of the facility, and the employees of the facility under consideration.
Some basic screening questions to ask are:
- Is the facility medicare and medicaid certified?
- Does the facility provide the level of care your loved one needs?
- What specialized units for rehabilitation, occupational rehabilitation, dementia and Alzheimer’s care does the facility offer?
- What specialized doctors, nutritionists and rehabilitation specialists are on staff, and what are their credentials?
Compliance and legal questions to consider are:
- Is a copy of the most recent state inspection available for your examination?
- What is the process by which a patient, or family of patient can file a grievance?
- Is legal mediation service available?
- What licenses and affiliations does the care center have? Do they go above and beyond with the credentialing of their site and their staff?
- What systems are in place to guarantee the safe, ethical and compassionate treatment of the residents? Is there a employee screening process for potential new hires, newly hired employees, and regular supervision?
- What is the employee evaluation and performance process? Is it done “in house” or done by an outside, independent supervisor, and how many times per year?
- Is there a legal team on site?
- Does the site offer a Human Resources Department for Employee support and assistance?
- Do the employees have the advantage of counseling services, support services and possible group discussion to insure they are happy in their work, avoiding caregiver burnout, and staying within rules of compliance as dictated by the state?
- Does the site offer support services–counseling, group support, family support and caregiver support–for the families of loved ones who are in long-term nursing care?
- Is there transition support either from long-term care to in-home care, or from long-term care to hospice care? If so, how is that handled, step by step, and what is the cost for transition?





